Thank you to the 114 parent carers and the seven young people who filled in our Compass Card West Sussex surveys. We’ve now collated the results and you can find them on the Compass Card website on the ‘Resources’ page. The survey results will help us focus on the offers we add to the card in the coming months and help us to bring improvements to the Compass Card project.
99% of families said leisure was important to them and almost 80% who had a card said they found the Compass Card useful. Just over half used the card once a month or more. Of those who had a Compass Card, over 60% said it made leisure more affordable and 55.6% said it meant they didn’t have to explain their child’s disability when they visited venues with a Compass Card offer in place. A third felt more welcome at places with a Compass Card offer.
Almost 57% felt their child or young person wasn’t getting enough leisure and the top three reasons given were ‘not enough activities suited to child’s needs’ at 46.6%, ‘activities are too far away’ at 45.8% and ‘activities too expensive’ at 37.3%.
Asked to say what their favourite Compass Card offer is, lots of places were mentioned, but swimming was the most popular. “Swimming at Arun and Littlehampton [leisure centres] – we go at least weekly, thanks to the Compass Card” said one parent. “K2 swimming as it’s free!” said another. There were lots of suggestions for new offers too and we’ll be taking these into account as we add to our range of offers over the next 12 months.
We also asked how useful families find the ways the Compass Team communicates with them. Top in terms of popularity was our e-newsletter, Compass News West Sussex, with 85% saying it was useful. Next was the Amaze Compass Card Facebook page with 61% saying they found it useful, closely followed by the Compass Card app at 59%.
Of course, there’s plenty of room for improvement too. Many of you want more discounts in your local area and some people have experienced staff at venues who aren’t clear about their Compass Card offer.
We’re also aware of the frustration of families of children and young people who need hoist-assisted changing facilities and specific adaptations, who find many of the offers on the Compass Card aren’t available to them. We do all we can to encourage leisure providers to be fully inclusive, but of course some will choose not to. However, we will be making offers for complex needs children and young people one of our top priorities in the coming months.
You’ll find a fuller version of the survey results here. We’ve also produced an updated version of our Offers Development Strategy which maps the way forward for developing new offers over the next year.
Please bear in mind that although the 2017 Compass Card West Sussex survey is now closed, the Compass Team listens to your ideas and suggestions all year round. To get in touch with us, fill in the feedback form at www.compasscard.org.uk, email firstname.lastname@example.org or call 0300 123 9186.
In the meantime, the Compass Card Brighton and Hove surveys for parent carers and young people remain open. You’ll find more information about them here.